Frequently Asked Questions

1. What kinds of jewelry do you mainly sell?

We offer a variety of jewelry, including necklaces, bracelets, and rings, covering everyday wear, commuting, and special occasions.

2. What are the materials used in the jewelry? Will they cause allergies?

We select high-quality materials (such as 925 silver, stainless steel, alloys, etc.). Some people may be sensitive to certain materials. We recommend choosing based on your own sensitivity or consulting customer service for more suitable styles.

3. Will the jewelry fade or oxidize?

Some materials may experience slight oxidation or fading after prolonged wear or contact with sweat or cosmetics. We recommend avoiding contact with water and chemicals and proper care to extend its lifespan.

4. How to care for the jewelry?

Recommendations:

Avoid contact with water, perfume, and chemicals.
Store in a dry, sealed bag when not wearing.
Gently wipe with a soft cloth periodically.

5. How long does it take to ship after placing an order?

Generally, orders are shipped within 1-3 business days. The specific time will be based on the order page or customer service notification.

6. Which shipping methods do you support? Multiple shipping methods are supported; please refer to the checkout page for details.
7. Can I return or exchange items?

Yes. Eligible items can be returned or exchanged within the specified time (see return policy for details).

8. Can I return jewelry after trying it on?

To ensure hygiene and product quality, returning items after trying them on is generally not recommended. Please refer to the return policy for details.

9. How do I apply for a return or exchange?

You can submit an application through the order page or contact customer service for assistance.

10. Do you support customized jewelry?

Some styles support customization (such as engraving services). Please consult customer service for details.

11. Is gift box packaging available?

Some items come in beautiful packaging, suitable for gifting. Please refer to the product page for details.

12. Are there membership or subscription services?

We may offer membership or jewelry subscription services (such as monthly gift boxes). Please refer to the relevant page for details.

13. Do you support issuing invoices?

If needed, please contact customer service to request an invoice.

14. How to choose the jewelry size?

The product page usually provides size instructions or wearing suggestions. If you are unsure, please contact customer service for assistance.

15. Will there be a difference between the actual product and the picture?

Due to differences in shooting light and display devices, there may be slight color differences, but we will try our best to reproduce the true effect.

16. Can I purchase in bulk or cooperate?

We support bulk purchases and business cooperation. Welcome to contact us to discuss.

17. Is the jewelry suitable for gifting?

Perfectly. We offer a variety of styles to meet the gifting needs of different occasions.

18. Do you provide after-sales service?

We provide comprehensive after-sales support, such as handling quality issues and usage consultation.

19. Can I modify my order or address?

If your order has not yet been shipped, please contact customer service for assistance.

20. How to contact customer service?

You can contact us through online customer service, email, or phone. We will serve you as soon as possible.